Have Questions? Call Us at 1-978-475-2244

CAPTIVASHOP

 

Andover, MA 978-475-2244 | Burlington, MA 800-349-1142

Newton, MA 800-349-1142

FAQ

Q: What is "private" homecare?

Private homecare is care provided in a home that is not covered by Medicare but may be covered by long term care insurances policies.  Private homecare is not only affordable but allows the client to govern the type and amount of care they receive.

Q: I am interested in hiring a companion for my mother, is an assessment of needs really necessary?

Absolutely not. Care is governed totally by the client and their family. Assessments are available to those who need help determining what level of care they need. If an assessment is not done at the onset of care, and it is determined that a change in care is required, the client is immediately notified to discuss the recommended changes.

Q: Are health care professionals available 24 hours a day, 7 days a week?

Yes, care is available in blocks of time ranging from 2 – 24 hours and arrangements for care can be made in a short period of time.

Q: How do I decide if my loved one needs a Certified Home Health Aide or a skilled nurse?

Typically, a Certified Home Health Aide provides assistance with bathing, grooming, dressing, meal preparation, feeding, medication assistance, walking and exercising, shopping and running errands, light housekeeping, laundry, and companionship. They also provide you some well-deserved relief at the same time. Using a Licensed nurse such as an Registered Nurse or Licensed Practical Nurse is not necessary for custodial home care but rather only when skilled care is required, like medicine administration, injections and hospice situations.

Q: My mother has doctor appointments several times a week, unfortunately I work full-time and am not available to transport her to all her appointments. Can Angel Homecare help me with this situation?

Yes! Transportation is crucial to ensure access to essential services such as medical care and grocery shopping. The availability of adequate transportation enables you or your loved one to live independently within the community, helps to prevent isolation and the possible need for long-term care placement.

Q: My loved one needs care 24-hours a day. What happens if the nurse needs time off?

Angel Homecare guarantees that your loved one will be provided with care for the time that has been scheduled. On rare occasions, your primary health care professional may encounter a need for time off on one of the scheduled days. When that situation arises, Angel Homecare will send an equally qualified replacement to cover the shift/day.

Q: We have just taken a member of our family home who has a terminal illness. We are not capable of providing the type of care he needs while at home. Does Angel Homecare provide Hospice Care?

Yes we do. We work to provide comprehensive services tailored to meet the individual needs of each patient and their family members. Hospice focuses on quality of life—peace, comfort, and dignity. Our primary goal is to control pain and other symptoms so the patient can remain as comfortable as possible while offering family members an opportunity to seek respite and time away from the situation.

Q: How are your health care professionals supervised and monitored?

Our staff is closely supervised by a registered nurse/case manager, as well as administrative staff who make sure clients continue to receive high-quality care. Our caregivers and case managers work together to monitor progress or changes in the clients health and lifestyle.  Any change in the clients routine or health is immediately reported to the family or physician so the proper steps can be taken.  Our ultimate goal is to keep the client as independent as possible for as long as possible.

Q: Can I trust the caregivers?

We understand it can be hard to let a stranger into your home or the home of a loved one, particularly if that person is in some way impaired. That's why we conduct criminal background checks on all staff. All employees are insured. In addition, all employees sign confidentiality agreements that insure that your illness or that of your loved one will always remain confidential.

Q: My father lives in an assisted living facility. Can Angel Homecare provide services in these types of living arrangements?

Angel Homecare provides services to people in a variety of living situations including nursing homes, dementia units and long term care facilities. Not only can services be provided to people living outside a "typical" home but we work closely with the facility case manager to insure that the client is as independent as possible.

Q: My sister is due to go in for surgery and is expected to remain in the hospital for a few days.  Is it possible to hire a private duty aide to assist her during her stay in the hospital?

Absolutely. Our Certified Nurse Assistants are available to assist our clients even while they are in the hospital. Many people find that the individualized attention and support they receive from our CNAs while in the hospital has been beneficial in their recovery process. Our CNAs work in conjunction with the hospital staff to provide a comfortable and quiet convalescence period.

Q: Can you provide references?

We would be happy to furnish references upon request. We are proud of our many affiliations and accreditations throughout the community. We work closely with many organizations that provide services to our clientele and participate in partnerships so that we may provide our clients with the most up-to-date information to assist them in their decisions regarding homecare.

FREE ASSESSMENT

FROM OUR CLIENTS

A Great Gift To Us

"Just a note to let you know how pleased we were when Leanne came to my home to help care for my husband and help me also.  We just love her and realized I should write a note to let you know.  We are assisted living, but really miss our home.  We are so happy we crossed paths with Angel.  You are a great gift to us."

Sincerely,
Josephine T., Andover, MA                                                                             

Appreciate The Kind Care

"I want you to know that I appreciate the kind care that your staff is giving my mother.  She appreciates all that is done for her."

Thank you again,
Melissa A, Lowell, MA